Amazon shoppers targeted in ‘order cannot be shipped’ scam

KNOXVILLE (WATE) – Shoppers should check their Christmas list twice, but they should also check their emails.

Scammers are sending customers emails that say their recent order cannot be shipped. The email claims there was a processing order and asks to confirm personal information.

A link inside the emails takes customers to a web page that looks real and asks them to confirm their name, address and credit card information associated with the account. When you click save, the site even takes customers back to Amazon’s real website.

Amazon has posted advice for customers who find suspicious emails in their inbox. Emails that did not really come from Amazon often include these suspicious elements:

  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmation.
  • Requests for your Amazon username and/or password, or other personal information.
  • Requests to update your payment information.
  • Links to websites that look like Amazon.
  • Attachments or prompts to install software on your computer.
  • Typos or grammatical errors
  • If the “from” line of the email is something other than @amazon.com, it’s a fake.

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