Key Bank pays at least $1 Million after online tangle


ALBANY N.Y. (NEWS10) – Key Bank is apologizing to customers who were locked out of their accounts last week.

This is no ordinary apology though; this is a million dollar apology for a computer glitch that tangled up former First Niagara customers whose online accounts moved to key bank last week.

The bank is depositing $100 into accounts of affected customers who found themselves locked out of their new accounts.

Key Bank acquired $4 billion after nearly 228,000 former First Niagara customers were enrolled with Key Bank.

According to a Key Bank spokesperson, they promised a smooth transition from the banks and when that didn’t happen, they wanted to make it right with the $100 deposit apology.

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