SEOUL, South Korea (CNN) – Samsung wants customers to return their Galaxy Note 7 phones in a safe manner.
The tech giant is sending thermally-insulated “return kits” to users who need to ship back the faulty smartphone.
The kits come with a static shielding bag for the phone, which goes into a small box. That goes into a slightly bigger box and then into a shipping box.
The outermost box is lined with ceramic fiber paper designed to contain extreme heat. The kit also comes with safety gloves and assembly instructions.
Samsung has halted production of the note seven after reports that its replacement devices were catching on fire.
The company says the special boxes are required by government regulations.