ALBANY, N.Y. (NEWS10) – Senator Charles Schumer called on the U.S. Department of Homeland Security and FCC to immediately strengthen infrastructure to protect the 9-1-1 system on Wednesday.
He says upstate 9-1-1 dispatch centers are susceptible to terrorists and hackers accessing and disabling 9-1-1 emergency systems statewide.
“Our 911 emergency call centers are cornerstones of our public safety system and critical infrastructure, and our dispatchers save countless lives by answering the call every day. But outdated infrastructure has enabled a potentially fatal flaw in this system – the fact that our dispatch centers could be prevented from answering the call that saves a life because they are susceptible to cyber hackers and terrorists overwhelming the system,” said Schumer.
According to the National Emergency Number Association, there are an estimated 240 million calls are made to 911 in the U.S. each year.