Local couple unable to call 911 in cell phone dead zone during emergency

CORINTH, N.Y. (NEWS10) – Senator Chuck Schumer released a report showing thousands of areas with no cell service in Upstate New York earlier this week.

If you try to dial 911 on a cell phone here in Corinth, you won’t be able to get a signal, but that can become a problem when you’re in an emergency.

“This is the remnants of the garage,” Beatrice Mosher said.

As Beatrice Mosher looks through her photo album, she’s reminded of what happened to her and her husband Howard five years ago, when Tropical Storm Irene came rolling through.

“All of a sudden we lost our power,” Howard said.

The Moshers didn’t think too much of it until…

“Beatrice sat there and she says boy I smell something that’s awfully hot.”

Howard couldn’t find anything wrong until he opened the cellar door.

“It looked like fireworks down there. It was sparks flying all over.”

He went downstairs to try to turn the breaker off but when he did, he was shocked and thrown about 12 feet away.

“That threw me against that furnace just like I was a little doll.”

Howard knew he had to do something.

“Get the fire company here or we’re going to lose everything.”

They went inside their garage, only to find two to three feet of flames spread throughout the building.

Beatrice touched some metal and was shocked too, thrown 20 feet onto their driveway.

“I thought I was going to die right there and I felt terrible because I said if I die he’s going to be all alone right here,” Beatrice said.

The Moshers were determined, with no power and no phone, Howard decided he had to drive his pickup truck through the garage door.

“I’m standing over there with this big bone here and he says are you okay and I said yes, go.”

Howard had to drive a mile away to call 911 on his cousin’s landline. Something he says he should have never had to do in the first place.

“Minutes matter, seconds matter in an emergency,” Saratoga County Director of Emergency Services Carl Zeilman said.

Senator Chuck Schumer says he knows this, releasing a report showing Saratoga County with the third most cell phone dead zones in upstate New York.

The county’s director of emergency services says they’ve tried to fix this problem in the past.

“We have the infrastructure in place that we’ve offered to the cell phone carriers.”

He hopes Sen. Schumer passing this data along to carriers will be that driving force.

Until that day comes, the Moshers will still worry something bad will happen again.

“We could have died in that cellar and nobody knew what happened to us,” Beatrice said.

Now there are more than 4,000 dead zones across Upstate New York.

Read the report.

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