DELMAR, N.Y. (NEWS10) – A local tree company accused of damaging customers yards kept its word and returned to clients’ homes to right the wrongs.
Customers said they paid A+ Trees ‘R Us to help with tree removal and then left them paying out of pocket for the damage the company caused on their property. But on Wednesday, the company kept its word, and crew members were up early to start fixing the damage they caused.
Marylea Lane was their first stop.
“We never want any unhappy customers, so we’re here today trying to fix it and make everything right for everyone else,” Matthew Belmore with A+ Trees ‘R Us said.
“It’s a bit of a relief, but it was a pretty unfortunate process,” Delmar resident Alex Poole said.
Poole said she paid workers $3,200 in March to cut down trees and remove branches. But she claimed her yard was in worse shape when they left.
“Really stressful and frustrating,” she said.
Poole said she would have to pay more money to fix the damage than it initially cost her to remove the trees, but A+ Trees ‘R Us arrived at her home at 8 a.m. Wednesday.
The company raked dead branches, removed plywood boards and leveled her yard despite a disclaimer in the company’s contract that said they are not responsible for ruts.
“One of the first things we always say to our customers, before we even get on the grass, is, ‘Listen. There’s going to be dents, there’s going to be ruts from this machinery,’” Belmore said. “It’s extremely heavy. The ground is soft that time of year.”
But they did the work anyway. And the company didn’t stop there.
Workers made their rounds to different houses to make things right. They leveled yards, raked brush and did whatever was necessary to satisfy disgruntled customers.
“We love what we do, and this is why we’re doing it,” Belmore said.
Poole said she’s grateful to see the company repairing the disrepairs.
“It was a relief to know that some of this was going to be taken care of,” she said.
There is still work that needs to be done at the Delmar home. The company said it needs to come back to grind down some tree stumps and fix a fence.
They said they just want to make things right.