TROY, N.Y. (NEWS10) – Some Pioneer Bank customers’ information may have been compromised after an employee’s laptop was stolen.
Pioneer Bank confirmed an employee’s laptop was stolen. The computer contained the personal information of some customers.
Barbara Cavanaugh has banked with Pioneer Bank for over 30 years.
“I got this letter from Pioneer Bank that says an incident has occurred,” she said. “I’ve never had that happen with them before.”
The letter stated the laptop was stolen on January 26, and it contained names, social security numbers, street addresses, account numbers and debit card numbers. Cavanaugh is concerned.
“I mean these people will now have my social security number, my phone number, my address,” she said.
A bank spokesperson provided the following statement regarding the theft:
“Protecting customer information is of the utmost importance to Pioneer, and it’s a priority we take very seriously. We have taken many protective measures in the wake of this theft, including conducting additional monitoring on customer accounts and extending a year of credit monitoring service to affected customers at the bank’s expense.”
Pioneer Bank said it immediately notified police and are working with authorities on the investigation.
New York State Police have no record of a laptop theft on January 26, but a Troy police report on that date states a man had an HP laptop taken from his car while it was parked at the Hilton Garden Inn on Hoosick Street in Troy.
The police report said the rear driver side window was broken and several items were taken, including a laptop and a large green tote bag with a Pioneer Bank image logo. Police, however, have not said if the report is connected to the Pioneer Bank laptop theft.
“Why four weeks later?” Cavanaugh asked. “I mean, a lot of damage could have been done in the last four weeks.”
In the letter to its customers, the bank said, “We want to stress that we are currently unaware of any misuse of any of the customer information relating to the incident.”
But Cavanaugh wants more answers.
“What are they going to do about it?” she said. “Don’t they have a secure password account or something there so somebody can’t get into it? I don’t understand how this happens.”
Pioneer Bank declined an interview but said they are taking protective measures to keep people safe; however, it encourages people to sign up for additional credit monitoring programs.