Albany residents can call 211 for information following this week’s flooding

ALBANY, N.Y. — Albany residents now have a new number to call to receive information on help following this week’s flooding.

Mayor Kathy M. Sheehan announced that Albany residents may now call 211 to receive information about and referrals to assistance in the wake of the storm.

Working with United Way, the Red Cross, local government, businesses and nonprofit organizations, the mayor says she is making sure that Albany residents have access to assistance with temporary housing, food, clothing, clean-up and more.

Albany residents can now dial 211 seven days a week between the hours of 9:00 a.m. and 7:00 p.m. to connect with a representative who can direct them to resources and assistance. United Way’s 211 helpline offers health and human services information, referral, assessment and crisis support to help callers find the assistance they need to address the challenges caused by the storm.

The City’s Department of General Services has been working with residents to coordinate pick-ups of debris and extra refuse through the 434-CITY line. The Codes Department has been working with residents whose gas and electricity have been turned off and needs to be restored. The Albany Police and Fire Departments have been on the scene since the storm hit, working to meet public safety, parking and other needs. Albany’s Community Development Agency has been working with a few residents who have extraordinary needs to provide them with special services.

Capital District Transportation Authority is stepping up as well, providing temporary transit bus passes to eligible Albany residents whose cars are inoperable due to the storm. Details on qualifications for temporary transit passes can be obtained through 211.

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